Extraordinary Homeowners

Online Homeowner Portal

After choosing your community from below, you will be transferred to your homeowner inquiry service website. You can find your login ID and password on the inside of your electrical panel.

Homeowner Care Team

  • Joyce Lee

    Manager of Homeowner Care Administration

    Joyce has worked in both residential and commercial development projects in the Lower Mainland and Toronto for over eight years.  Joyce leads the Homeowner Care Administration team and is responsible for managing the completion process for multi-family residential buildings and providing Homeowners with a positive Homeowner experience.

  • Brett Bosco

    Technical Services Coordinator

    Brett was born in Vancouver and grew up in Kelowna.  Brett is responsible for coordinating our trade partners to ensure work is done in a timely and professional manner to the satisfaction of Intracorp homeowners.

  • Bill Atherley

    Warranty Supervisor

    Bill Atherley joined Intracorp in 1999, after living in Alberta for a number of years. Bill takes great pride in his work, making every effort to ensure our Homeowners can fully enjoy their new homes. Bill is very hands-on and you will often see him on site ensuring that work is done to a Homeowner’s complete satisfaction.

  • Richard Atherley

    Warranty Supervisor

    Richard worked for many years as a contractor with Intracorp before finally joining the team in earnest in 2014. He brings with him 25 years of home improvement experience and his “stop at nothing, can do” attitude is a hit with Homeowners all over the Lower Mainland.

  • Jeff Linton

    Warranty Supervisor

    Jeff has 11+ years in the construction and service industries. His sunny personality and technical knowledge allow him to handle Homeowner orientations at the beginning of a project while his problem solving and service skills make him an invaluable part of the warranty team post completion.

  • Jeff Woo

    Warranty Supervisor

    Jeff was born and raised in Vancouver and is bringing to the HOC team over 15 years of construction experience. He takes pride in his work and is mentored by many. With his patience and compassion, he leaves homeowners appreciative and content.

Toronto Homeowner Care Team

Jeff McCoy

Customer Care Manager

Jeff joined the customer care team of Intracorp in 2001 bringing with him a vast knowledge of construction and customer service experience. In 2013 Jeff assumed the role of Customer Care Manager and his areas of responsibilities include Pre-Delivery Inspections, home care warranty, scheduling of service appointments and ensuring all of our homeowner’s concerns are being addressed.

905-943-2080

jmccoy@intracorp.ca

Frequently Asked Questions

During what hours can I schedule a service appointment?

Warranty service can be booked Monday to Friday (excluding statutory holidays) between 7AM and 3PM.

You only need to fill in a service request form. Once received, we will contact you to book an appointment time.

Our Warranty Supervisors require at least 24 hours’ notice prior to the appointment.

Do Intracorp Personnel assist Homeowners with maintenance?

The Homeowner Care Team does not handle regular maintenance items which are considered the responsibility of the homeowner, including items such as changing of light bulbs, lighting the pilot light, damage caused by Homeowners or normal wear and tear.

What constitutes a deficiency?

Please refer to your Online Homeowner Portal. The Homeowner Protection Office also provides detailed information on your New Home Warranty.

When does my warranty coverage expire?

The 12-Month and 24-Month Warranties commence on the completion of the sale of the home.

The 12-Month Warranty covers any defects in materials and labour, including items such as, electrical fixtures, appliances and drywall.

The 24-Month Warranty covers the “delivery and distribution systems” – mechanical and electrical systems for delivery and distribution of gas, electricity, water, waste, heat and air within and throughout the home.

It is very important to familiarize yourself and follow the maintenance and care guidelines provided by the manufacturer, which can be found within your Online Homeowner Portal. Failure to perform the recommended maintenance could result in damages that will not be covered by your New Home Warranty provider. Proper care and maintenance is also important to preserve the long-term value of your new home.

Who should I contact regarding building maintenance and operation?

Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

Where can I find the information on the interior finishes for my home?

Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

Service Request Form

Please complete the form below, including as much information as possible. Our Homeowner Care representative will be in touch with you to schedule an appointment at the earliest available time .

  • Appointments are scheduled Monday to Friday (excluding holidays) from 7:00 am to 3:00 pm.
  • Accepted file types: jpg, gif, png, tiff, pdf.
    Please upload an image of the item or area to be serviced