Customer Service - Frequently Asked Questions

During what hours can I schedule a service appointment?

Appointments are scheduled Monday to Friday (excluding holidays) from 8:30 am to 2:00 pm.

Simply fill out a service request form and send it to Customer Service. Upon receipt of the written request, a Customer Service Representative will contact you to schedule an appointment.

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Does Intracorp Personnel assist homeowners with maintenance?

Our Warranty Personnel do not handle regular maintenance items which are considered the responsibility of the homeowner, including items such as changing of light bulbs, lighting the pilot light, cleaning the fireplace glass, damage caused by homeowners or normal wear and tear.

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What constitutes a deficiency?

Please refer to the Travelers Home Warranty Materials and Labour Standards Guide found in your Homebook.

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When does my warranty coverages expire?

The 12-Month and 24-Month Warranties commence on the completion of the sale of the home.

The 12-Month Warranty covers any defects in materials and labour, including items such as, electrical fixtures, appliances and drywall.

The 24-Month Warranty covers the "delivery and distribution systems" - mechanical and electrical systems for delivery and distribution of gas, electricity, water, waste, heat and air within and throughout the home.

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Who should I contact regarding building maintenance and operation?

Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

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Where can I find the information on the interior finishes for my home?

Please refer to your Homebook under the section Caring for Your New Home.